Join Our Team Family Advocate

As a LEAP representative and the first contact for clients, the family advocate must be; warm, welcoming, empathetic, detail oriented and organized. Reporting to the Family Resource Center Program Director, the family advocate is responsible for;

  • Assisting families in promoting their health, academic success, and overall well-being
  • Easing family stress to help parents support their children’s preparation for kindergarten and school success
  • Reaching out to families in need of support through targeted outreach efforts
  • Coordinating social services for families
  • Actively participating in and contributing to the activities and initiatives of the Family Resource Center

Community Outreach

  1. Identify community needs of families and individuals in the central coast area
  2. Engage in outreach activities to connect with families in the community
  3. Organize and facilitate parent support and education groups
  4. Assist with childcare during parenting classes
  5. Create and translate materials in English and Spanish, and provide verbal translation for clients as needed
  6. Offer resource and referral services to families while maintaining positive relationships with referral sources
  7. Support food distribution and provide emergency food and resources
  8. Represent LEAP at community meetings and training sessions
  9. Maintain accurate statistical reports and records
  10. Coordinate with partner agencies and individuals for collaborative efforts

Case Management

  1. Assess the needs of children and families individually
  2. Provide referrals for parent education, counseling, and other family needs
  3. Develop a service plan with families based on their strengths, including appropriate referrals and interventions
  4. Advocate for families to access necessary services
  5. Keep client records up to date
  6. Assist with enrollment and utilization of health insurance programs
  7. Conduct home visits for families when suitable
  8. Maintain effective communication with families and staff members
  9. Support CalFresh enrollment and engage in community outreach
  10. Adhere to contractual expectations, ethical and legal standards, and ensure confidentiality while complying with HIPAA and FERPA requirements as applicable

Office Operations

  1. Support daily operations for an organized office environment
  2. Maintain an efficient data and filing system, including server, Vertical Change, and client files
  3. Deliver outstanding customer service to clients, including answering phones and addressing their questions and concerns
  4. Collaborate with other departments or agencies as necessary
  5. Communicate program information effectively to clients
  6. Handle program criticism and emergencies professionally
  7. Report emergencies or matters requiring attention to the Program Director
  8. Fulfill additional duties assigned by the Program Director

Required Skills and Experience

  1. A passion for working with families and a strong desire to support our community
  2. Ability to build relationships with families and coworkers and create a dynamic environment
  3. Outstanding customer service skills, strong organizational skills, and the ability to multi-task and manage multiple situations effectively
  4. Highly organized, detail oriented, thorough
  5. Must be physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors
  6. Flexible availability, including some evenings and weekends for special events
  7. Bilingual Spanish/English and Bicultural preferred

LEAP Core Competencies For All Staff

Mission/Vision-Focused: Catalyze others’ commitment to our vision of a community where all children are loved, valued and respected and all families are supported to reach their highest potential.  This drives their performance and professional motivations. 

Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 

Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven: Dedicated to shared and measurable goals for the common good.

Ethical: Understands his/her role in growing and protecting the reputation of the organization. Upholds our highest values of integrity, honesty and transparency.

Education, Licenses and Certificates

  1. Minimum A.A. with related experience in providing or coordinating social services; BA/BS preferred
  2. Excellent translation skills
  3. Valid California Driver’s License
  4. Proficiency in Microsoft office suite (Word, Excel, Powerpoint)


$23 – $25 per hour, based on experience. This is a non-exempt, hourly position.

Benefits after 30 days include: health, dental and vision insurance, sick/vacation accrual, paid holidays and paid flexible personal days. Additionally, option to participate in; 403b retirement plan (employer match after 1 year of service), gap insurance, life term insurance, and pet insurance.

To Apply

Please submit a cover letter and resume to

Equal Employment Opportunity

LEAP is an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression.